INFORMATION WE COLLECT AND HOW WE USE IT
Worried about how we store and manage your personal information when you visit our website or purchase our products? Don’t worry, we are here to explain to you how we keep your data and why we need to do so.
Firstly, when you visit our website or purchase any SPIN product(s), we may collect information to improve our products and services, how we market as well as to study the market trend for data such as power consumption, market trends and behaviours. This is how we improve and innovate to give you better products.
We us tech savvy tools such as Google Analytics, Facebook analytics as well as backend data housed on our very own secure server. Information about your web browser, operating system, pages visited, and more are also gathered through Google Analytics and similar tools. We assure you that these data are safe and only used for internal purposes.
Here are some of the ways you may provide the information and the types of information you may submit.
PRODUCT WARRANTY REGISTRATION
After purchasing your favourite SPIN fan, you will want to register your product’s warranty. This will require you to provide information including, and not limited to, your name, address, phone number, email, product’s model name, warranty card number and purchase date. This will allow us to save you better and ensure a happy breezy time with our fans.
If you have contacted us for a servicing request or replacement of parts, we will require information such as your name, phone number and address to assist with your request. Thus, do not worry about us knocking on your door unannounced.
SALES ENQUIRY & PROMOTIONAL ACTIVITIES
By contacting us through our website or phone call to make an enquiry or place an order. We will ask for your name, phone number, address or more information as well to assist you with your enquiry. By taking part in our promotions and campaigns, you are also aware of the need to share your information for us to contact you when required. That is how we are able to contact the winners of any promotional campaigns, so do let us have your information in case you win!
QUESTIONNAIRES & SURVEYS
SPIN may occasionally conduct surveys or questionnaires for our customers and visitors to get a better understanding of the market and its trends. We will usually only require vague details such as your age group, income group and/or housing type. You are welcome to provide more information if you wish, therefore, no worrying about giving us too much of your personal information if you do not wish to.
INFORMATION FROM THIRD-PARTY SOURCES
There might be times where publicly and/or commercially available sources (as permitted by law) provide information about you. We may combine the information received with existing information we have from you previously. Third-party social networking services (such as Facebook) are also included.
ONLINE SERVICES & WEB BROWSER TOOLS
SPIN uses a few online tools to enhance your browsing experience on our website as well as continuing to improve and plan our future web services and functions that will benefit you, our valuable customer.
TOOLS BY GOOGLE INC
GOOGLE ANALYTICS - a web analysis service provided by Google Inc (“Google” herein) utilises Data collected to track, examine and prepare reports on its activities and share them with other Google services. Google may also use the Data collected to contextualise and personalise the ads of its own advertising network. The Data may include demographic and personal interests they combed from your browsing behaviour.
REMARKETING & DISPLAY ADVERTISING THROUGH GOOGLE ANALYTICS - Google Analytics for Display Advertising is a Remarketing and Behavioural Targeting service provided by Google as well. It connects the tracking activity performed by Google Analytics and its Cookies with the Adwords advertising network and the Doubleclick Cookie.
ADWORDS REMARKETING - AdWords Remarketing is a Remarketing and Behavioural Targeting service provided by Google that connects the activity of this Application with the Adwords advertising networks and the Doubleclick Cookie.
OTHER SYSTEMS/TOOLS SPIN USES TO COLLECT AND MANAGE INFORMATION
SPIN uses this other tools to collect and manage information on our web visitors. This are the tools and links to their data management policies:
USE OF PERSONAL INFORMATION
We may use the information collected from you for the following purposes:
To provide, schedule and communicate with you about SPIN’s products, events, surveys and promotions (including marketing communications);
To contact you in the event of your enquiries, servicing requests, warranty registration and any other possible notices concerning the safety of your appliance regardless of your stated privacy preferences;
To process, evaluate and respond to your requests, enquiries and applications;
To confirm and process your order, providing you updates to your order, process returns and any concerns with regard to your order.
To create, administer and communicate with you about your account/order, including payments.
To verify your identity to ensure security (for e.g. payment security) for any other purposes listed here;
To evaluate your interest in employment and contact you with regard to possible employment;
To operate, evaluate and improve our business (including developing new products and services; managing our communications; performing market research; determining and managing our advertising and marketing; analysing our products, services and website; administering our website; and performing accounting, auditing, billing, reconciliation and collection activities.)
To protect against and prevent fraud, unauthorised transactions, claims and other liabilities, and manage risk exposure and quality.
SPIN may identify additional purposes for the use of your information at the time of collection too. We will not force you to but it will definitely benefit us and yourself greatly if you provide as much information as possible to us, as this will affect the ability to use some services or a slower response from us.
INFORMATION WE SHARE
SPIN will only share your data and information internally within our different departments to facilitate your enquiries, requests or purchases. We are focused on improving our products and services, and your data will allow SPIN to improve and understand our customers better. Some of these tools used to analyse are developed or hosted by third parties through secure browsing session and/or encrypted data.
The tools we used will be the only ones handling your data, therefore it is tightly sealed and safe behind our private walls. SPIN will not deliberately share any of your information with any third party. If there are required transmission of information, it will only be carried out through secure connections.
In the event where SPIN receives a valid legal request to share our database, we may be required to share your information with authorities who have jurisdiction to make such requests.
SPIN will, and we solemnly swear, never sell any personal data and information to any third parties.
LINKS TO OTHER SITES
PROTECTION OF YOUR PERSONAL INFORMATION
SPIN holds your well-being as priority, thus we put in place administrative, technical and physical safeguards to protect against any unauthorised disclosure, use, alteration and/or destruction of the personal information you have provided us. All information collected is protected with secure technology.
We may update this policy from time to time without any notice to the public, so do check back once in awhile for any updates. Your continued use of our website and services constitutes acceptance of this policy.
CONTACT US IF YOU NEED
Please note that SPIN reserves the right to contact you in the event of a safety or quality- related issue with your registered appliance regardless of your stated privacy preferences.