Refund Policy

If your selection doesn't quite fit, we offer returns or exchanges within 3 business days of receiving your order.

Please note the following exceptions to our return and exchange policy:

  • Promotional item(s) are final and cannot be returned/exchanged
  • Returned item(s) must be returned in original packaging
  • Returned item(s) must have no signs of wear and/or use (should not be installed before)
  • All item(s) purchased from our resellers should be returned/ exchanged with them directly according to their own policy, SPIN fans will not be held responsible for the return/exchange
  • We do not accept returns on sale items and/or gift cards

 

Additional Information:

  • We do not provide any collection service for refunds
  • If you made an online order on our website, you can contact us at 6298 1038 to cancel/amend the order 1 business day before the delivery date
  • All refunds will take 2-3 business days to process and allow 7 business days or more for any refund to be reflected in your statement (depending on your bank)
  • For more information you can contact us at enquiries@spinfans.com.sg or 6298 1038
STEPS TO RETURN

Returns & Exchanges

01

Preparing Your Return

To initiate a return or exchange, please ensure all item(s) are in their original packaging.

02

Visiting The Office

Bring all item(s) for return/exchange to our office at: 1 Tampines North Drive 1 #04-15 T-Space.

03

Proof Of Purchase

Ensure you bring along the invoice as proof of purchase.